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European Voice Models and Agents

Native-quality voices and on-brand AI agents in 40+ languages, seamless real-time handoff, EU-hosted data.

See personas

98%

CSAT

Under two weeks

Time to production

40+

Languages

Warm, helpful, and efficient guest assistant

Laura

Hospitality Concierge

Hospitality

Greets guests, answers questions, and routes requests smoothly across channels.

Tone:Warm and professional

Sample

“Welcome! How can I make your stay more comfortable today?”

Choose persona

Start a conversation to hear the voice.

We’ll hand off when you’re done.

Personas

Purpose-built AI agents

Each persona is optimized for its use case.

Warm, helpful, and efficient guest assistant

Hospitality

Tone · Warm and professional

Laura

Hospitality Concierge

Greets guests, answers questions, and routes requests smoothly across channels.

Multilingual guest support
Booking and concierge tasks
Calm, friendly demeanor

Voice sample

“Welcome! How can I make your stay more comfortable today?”

Start a conversation

Clear, compliant client guidance

Financial Services

Tone · Calm and precise

Lukas

Financial Advisor

Explains products, runs suitability checks, and books follow-ups with handoff.

Clear explanations
Policy-compliant flows
Accurate data capture

Voice sample

“Let’s walk through the options that best fit your goals.”

Start a conversation

Personal, on-brand shopping guidance

Retail

Tone · Friendly and energetic

Maja

Retail Stylist

Understands preferences and recommends outfits with rich, empathetic language.

Preference discovery
On-brand recommendations
Smooth handoff to checkout

Voice sample

“I’ve got a few looks you’ll love—shall we start with color or fit?”

Start a conversation

Why customer experience leaders choose KugelAudio

We cover the hard parts—voice talent, orchestration, compliance—so your team can focus on guest delight and business outcomes.

Curated personalities

Our team workshops tone, scripts, and escalation paths with your brand so the agent sounds like a trusted colleague from day one.

Operations-first console

Upload knowledge, tweak responses, and manage guardrails without waiting on engineering tickets or prompt editors.

Omnichannel orchestration

Launch the same personality on voice, web chat, and WhatsApp while keeping handovers and logging perfectly aligned.

Compliance on autopilot

Consent flows, retention controls, and exportable transcripts keep legal and risk teams confident across regions.

Live oversight & coaching

Monitor conversations in real time, step in when needed, and push updates instantly after every floor walk.

Global nuance built-in

Twelve languages with regional idioms, accent libraries, and culture-specific training delivered by professional coaches.

Launch program

From workshop to day-one go live

We guide your CX team through the entire roll-out—personality, knowledge, training, and operations handover—in under three weeks.

Choose a personality kit

Select from our curated roster or co-create a new persona during a one-hour brand workshop.

Load knowledge & rules

Drag-and-drop playbooks, policies, and FAQs. We layer in compliance, escalation paths, and multilingual phrasing.

Rehearse with your team

Frontline managers rehearse scenarios, approve scripts, and set success metrics in the console—no code required.

Launch & keep improving

Go live on phone or chat, monitor conversations, and push daily optimisations with analytics and human handover.

No credit card required • 14-day free trial

Join waitlist

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Executive pilot program

Ready to give your brand a signature voice?

Book a 45-minute session with our strategists to map the right persona, channel mix, and success plan for your customer experience.

Persona workshop with CX leadership

Pilot playbook tailored to your channels

Operational runbook and success metrics

Schedule the workshop

Includes a live persona preview and a tailored success checklist for your operations team.